We carry a wide variety — and always changing — inventory of industrial surplus pumps, parts and equipment. Most of our inventory is either unused (new, old stock) or refurbished and it is our goal to offer high quality, functioning items. Our shop tries to closely evaluate every item but mistakes still happen.
Buying surplus online, from an unknown website can be scary. We get that. So we’re happy to offer the following warranty on every item we sell — and hope it helps you shop in confidence.
- Refunds do not include shipping costs. Unless we made a mistake in the description or the item does not perform as described and/or sold we are not able to refund shipping costs.
- Item must be returned to receive refund. This is a return policy, so we must first receive the item in the same condition sold before we can issue a refund.
- Item must be returned in same condition sold. We cannot refund items that have been used or in any way altered from the condition that it was sold.
- Only valid for 30 days from PURCHASE date. If your purchase date is more than 30 days from the time of your first return request we reserve the right to refuse the return and/or charge a re-stocking fee.
Arranging for your own shipping or pickup? No problem! We do ask for a $5 packaging fee ($25 if shipping freight) in order to prepare your item for safe transport. However, please keep the following in mind:
- We are not able to file lost/damage claims or make changes to shipping instructions if they are on your account.
- Your order will ship FOB and is no longer our responsibility once it leaves our dock.
- Orders not picked up within 10 days are subject to a storage fee, calculated based on the item size. (Chart below)
- Orders that are cancelled prior to pickup, are subject to a restocking fee if they are either A) Single quantity items B) Require special packaging or shipment configurations or C) Require shop modifications after purchase. Restocking fees range from 10-30%
Storage Fees Chart
Fees start on the 11th business day, after purchase date.
|Item Size||Daily Fee|